Best Western On The Beach - Gulf Shores

Best Western On The Beach - Gulf Shores

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Best Western On The Beach Reviews

Guest reviews are submitted by our customers after their stay at Best Western On The Beach

Guest reviews

• Best Western On The Beach - Gulf Shores
  3.210

  Nothing. This place is horrible

  Place is filthy, Carpet is stained badly. Walls, floors everything black and dirty instead of the white it suppose to be. It smells like mildew and cleaning products trying to cover up the filth . Staff is rude.This hotel is not worth 5.00 a night let alone the 333 a night they charged me even though I did not stay there and asked that my money be refunded because hotel smells and is dirty and looks NOTHING LIKE PICTURES ON WEBSITE and travel sites . Hotel is very outdated. I have asthma and explained to staff that smell was making my asthma act up. I told them I was not staying. I left to get a witness and when I came back to take pictures for proof for Booked.net and Best Western Corporate, I had been locked out of my room after they charged me for it. I asked to have him call me both times I spoke to his staff. He did not . When he did call me after I lodged complaint with Booked.net Manager was rude and argumentative. Called me a liar about my bad experience and told me I stayed at his hotel 3 hours which was untruthful. I told him I have video proof. He said that his video showed something else which is untruthful. I told him I wanted to see it. He said it is private property and I was not allowed to see it. He said his staff had offered me 3 other rooms and I refused. That is not true I was not offered anything and was told they would not get me a refund and if I didn't like it I could sue him. He was not honest about what actually happened. Very unprofessional. Best Western corporate office is just as bad. Uncaring and not willing to try and help. Very disappointed, I would never recommend this hotel to anyone. Travel companies should remove from their referral list. Best Western corporate told me everyone loves their hotel and that it was up to the Manager if he wanted to give me a refund. I told her the pictures do not look anything like it looks there except for the lobby. she should send an area manager to see how it really is there.

• Best Western On The Beach - Gulf Shores
  10.010

  We thoroughly enjoyed our stay. I loved that the beach was just downstairs! The hotel was located within walking distance of The Hangout, souvenir stores, and resturants. It rained for part of our stay, so the indoor pool was a welcome treat. Both the indoor and outdoor pools were quit large and had a heated pool on the side. We were happy to have the pancake island resturant on site. The food was delicious! Thanks, Best Western, for helping make our 2015 vacation a success.

  Our first night an alarm kept going off in the hall. Several people on our floor tried to call the front desk to see what was going on, but there was no answer. By the time we grabbed our belongings and headed for the stairwell, the alarm was off again.

• Best Western On The Beach - Gulf Shores
  8.210

  Location was on beach and close to restaurants and family-friendly activites. Overall a wonderful place to stay. My kids loved it

  The facilities are a little dated (pool and lounge chairs at beach).